Privacy Policy
Effective 19 September 2026
Eatery Kakadu is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy applies to all personal information collected through our website, in-person visits, bookings, casino entry registrations, and other interactions with our venue at 12 Pirrama Road, Pyrmont NSW 2009, Sydney.
Information We Collect
We collect personal information necessary to provide our smokehouse and casino services, including identity, contact, and transaction details. The types of information we collect depend on how you interact with us.
- Identity: name, date of birth, proof of age (21+).
- Contact: phone number, email address, residential address.
- Transaction: booking details, payment information, casino entry records, player club activity.
- Surveillance: CCTV footage within the venue for security and responsible gambling purposes.
We only collect personal information by lawful and fair means, and where reasonably necessary for our functions or activities.
How We Use Your Information
We use your information to deliver our services, comply with legal obligations, and improve your experience. Specific purposes include:
- Processing table bookings and casino entry registrations, including our Book Table & Casino Entry service.
- Managing player club rewards and promotions.
- Ensuring responsible gambling compliance, including self-exclusion and age verification.
- Security and fraud prevention via CCTV and transaction monitoring.
- Responding to enquiries and complaints.
We will not use your personal information for a purpose unrelated to the above without your consent or as otherwise permitted by law.
Disclosure of Personal Information
We may disclose your personal information to trusted service providers and as required by law. We do not sell personal information to third parties for marketing purposes.
- Service providers: payment processors, booking platforms, IT and security vendors.
- Regulatory bodies: gambling regulators, law enforcement, and responsible gambling authorities.
- Legal obligations: compliance with court orders, subpoenas, and anti-money laundering laws.
If you need support with gambling-related harm, contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.
Data Security and Retention
Security measures
We implement reasonable physical, technical, and administrative safeguards to protect personal information from misuse, interference, loss, and unauthorised access.
- Encryption of data in transit and at rest.
- Access controls limited to authorised staff.
- Regular security assessments and staff training.
- CCTV footage retained for a limited period as required by law.
Retention periods
We retain personal information only as long as necessary for the purposes described in this policy or as required by law.
- Booking and transaction records: up to 7 years for tax and legal compliance.
- Casino entry and player club records: as required by gambling regulations.
- CCTV footage: typically 30 days, unless needed for an investigation.
Your Rights and Choices
You have the right to request access to, correction of, or deletion of your personal information, subject to legal exceptions.
- Access: request a copy of your personal information.
- Correction: update inaccurate or incomplete information.
- Deletion: request removal where legally permissible.
- Opt-out: unsubscribe from marketing communications at any time.
To make a request, contact our Privacy Officer using the details in the Contact and Complaints section below.
Contact and Complaints
Privacy contact
For privacy enquiries or to exercise your rights, contact our Privacy Officer.
- Email: [email protected]
- Phone: +61 413 784 290
- Address: 12 Pirrama Road, Pyrmont NSW 2009, Sydney
Complaints process
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
- We will acknowledge complaints within 5 business days.
- We aim to resolve complaints within 30 days.
- OAIC website: oaic.gov.au
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on this page. Material changes will be notified via a prominent notice on our website.
Last updated: 19 September 2026.