Responsible Gaming & Safety

Eatery Kakadu is dedicated to providing a safe and responsible gaming environment for all patrons. We operate with clear policies, trained staff, and a genuine commitment to minimising gambling-related harm.

We adhere to all New South Wales gaming regulations.
Our staff are trained to recognise signs of problem gambling.
We promote responsible gaming practices throughout the venue.

21+ Entry Policy

21+

Age Requirement

Entry to Eatery Kakadu is strictly limited to patrons aged 21 years or older. Valid photo ID is required for entry. Acceptable forms of ID include an Australian driver's licence, passport, or proof of age card. Security staff may ask for ID at any time.

Verification Process

Upon entry, all patrons must present valid identification to verify their age. ID is checked at the entrance by trained security personnel. Digital IDs may be accepted if they are official and verifiable. Failure to provide valid ID will result in refusal of entry.

Present a valid government-issued photo ID at the entrance.
Security staff verify the ID and confirm your age.
Once verified, you are welcome to enjoy the smokehouse and casino floor.

Self-Exclusion Program

What is Self-Exclusion?

Self-exclusion is a voluntary program that allows patrons to ban themselves from entering the casino for a specified period. You can choose a period of 6 months, 1 year, or longer. During self-exclusion, you will be denied entry to the casino floor. The program is confidential and free of charge.

How to Self-Exclude

To self-exclude, speak to any staff member or contact us directly. You can request self-exclusion in person at the venue. You can also call us at +61 413 784 290 or email [email protected]. We will guide you through the process and provide support.

Contact a staff member in person, by phone, or by email.
Choose your self-exclusion period (6 months, 1 year, or longer).
Complete the confidential self-exclusion form with our team.
Your details are recorded, and entry to the casino floor is restricted.

Support Hotlines & Resources

Gambling Help Online

Gambling Help Online offers free, confidential support for anyone affected by gambling. Call 1800 858 858 for 24/7 support. Visit gamblinghelponline.org.au for online chat and resources. Services are available across Australia.

Additional Resources

Other organisations provide specialised support for gambling-related issues.

Lifeline: 13 11 14 (24/7 crisis support)
Relationships Australia: 1300 364 277
Gamblers Anonymous Sydney: 02 9564 1274

Responsible Gaming Practices

Staff Training

All staff undergo regular training to identify and assist patrons who may be experiencing gambling-related harm. Training includes recognising signs of problem gambling. Staff are equipped to provide information about support services. We maintain a supportive and non-judgmental environment.

Venue Policies

We enforce strict policies to ensure a safe gaming environment.

No credit or loans for gambling.
Regular breaks are encouraged.
Self-exclusion is strictly enforced.

Safety Measures

Security

The venue employs professional security staff and CCTV surveillance to ensure a safe environment. Security personnel are present at all times. CCTV covers all public areas. Emergency procedures are in place.

Health & Hygiene

We maintain high standards of cleanliness and hygiene throughout the venue. Regular cleaning of all surfaces. Hand sanitiser stations available. Compliance with NSW health regulations.

Contact for Assistance

Get in Touch

If you have any questions or need assistance, please contact us.

Phone: +61 413 784 290
Email: [email protected]
Address: 12 Pirrama Road, Pyrmont NSW 2009, Sydney

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute professional advice. For specific concerns, please contact a professional or the support services listed. Eatery Kakadu is not responsible for the content of external websites.